White-label: house terminology

Who this is for: Owner — requires hotel.terminology.manage, and the organisation must be entitled to white-label customization. Where: Settings → White-label

House terminology used to sit under Settings as its own item called Terminology. It is now one section of White-label, which is the broader idea it always belonged to: how a branded instance of Nerve speaks to its guests and staff.

Each term, the built-in key behind it, and the house's own word in each language.

Why the menu item might not be there#

White-label is part of the enterprise plan. If your organisation is not entitled to it, the item does not appear in Settings at all — not greyed out, not erroring when you open it, simply absent.

This is a different reason from the usual one. Most missing menu items are a permission question — may you? — and the fix is a role. This one is an entitlement question — did your organisation buy it? — and the fix is a conversation with the Nerve team. Holding every permission in the catalog will not make it appear.

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A plain hotel that wants house vocabulary for its own staff, without any branding, is a fair ask and a different feature from this one. Tell us — it is on the list, not built.

Rename a term#

The table lists every term Nerve knows it is opinionated about — occupancy, no-show, out of order, out of service, ADR, RevPAR, house use, walk-in, folio, and the rest. Each row shows:

• Term and a one-line definition, so you are renaming a concept rather than a string.
• Built-in, the stable key underneath. It never changes and is what the API and the audit use.
• House term, one field per language your staff read in — en, id, ar.

Type your house's word into the language columns you care about and select Save.

A blank field falls back to the built-in wording. You do not have to fill in every language, and clearing a field is how you undo an override rather than a way to blank the label.

Overrides apply to the active property#

The notice above the table means what it says: you are editing the vocabulary of whichever property is selected in the switcher. A group whose houses genuinely speak differently sets each one separately; a group that wants one voice sets the same words at each property.

A saved term takes effect wherever the built-in word would otherwise have appeared — screens, reports, and the KPI labels on the revenue dashboards.

The cost, stated plainly#

This documentation uses the built-in terms. If your house renames occupancy to rooms sold, every page here still says occupancy, and so does support when you call them. That is the trade: your staff read your words, and everyone reading over their shoulder reads ours. It is usually worth it, and it is worth knowing before you rename fifteen things.

How it connects#

• Language is per person; vocabulary is per property. Which language you read Nerve in is your own preference; which words appear in it is set here.
• An entitlement is not a permission. Why two people see different menus covers the permission case; this page covers the other one.