Your profile and account

Who this is for: everybody with a Nerve sign-in. No permission is needed — this page is yours. Where: the user menu at the bottom of the sidebar → My profile

Almost everything in Nerve belongs to a property or an organisation. This page is the exception: it holds what belongs to you, and it follows you wherever you sign in. Change your language here and it is your language at every hotel you work in, on every device.

Getting there#

Select your name and email at the bottom of the sidebar. The menu opens with My profile at the top.

Everything on My profile is reachable from this menu too — the page is where it all lives, the menu is the shortcut.

Next to it sits Account security, where authenticator apps are enrolled. The two pages are deliberately separate: this one is who you are, that one is how you prove it for a refund.

Your photo#

Upload photo takes a PNG, JPEG, WebP or GIF up to 1 MB. It appears immediately here and in the sidebar.

No photo yet — so Nerve shows initials, here and in the sidebar.

Without a photo, Nerve shows your initials — everywhere, permanently, and that is a finished state rather than a gap. Remove puts you back to it.

Your photo is private to your account: nobody else can fetch it, and it is not published anywhere outside the app.

Your name and email#

Full name is what colleagues see next to your actions — on the members list, in the audit log, on a note you leave on a reservation. Save applies it at once.

Email address is different, because it is not a label: it is how you sign in. So changing it takes two steps.

1. Type the new address and press Save.
2. Nerve sends a confirmation link to the new address, and a banner appears at the top of this page.
3. Open the link from that inbox.

Until you open that link, nothing has moved: you still sign in with your old address, and the new one is only a request. Cancel change in the banner drops it. This is what stops a borrowed laptop from quietly becoming somebody else's account.

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An address already in use by another Nerve account is refused, and no mail is sent to it.

App configuration#

Two personal settings, both stored on your account rather than on the browser you happen to be using.

Language#

English, Bahasa Indonesia and العربية. The switch is instant, and Arabic flips the whole layout right-to-left.

Language is the only thing that follows you. Times and money follow the property you are working in: a colleague reading Nerve in Arabic at a Jakarta hotel still sees Jakarta times and rupiah, formatted the Indonesian way. That split is deliberate — the property's day is the property's day, whoever is looking at it.

The same switch lives in the sidebar user menu. One preference, two places to reach it.

Appearance#

Light, Dark, or Match my device, which follows your operating system's setting and changes with it — including when your machine switches at sunset.

The whole app turns over the moment you choose — scrollbars and form controls included.

Your choice here is stored on your account, so a machine you have never signed in on before opens in the theme you already use.

The same three modes sit in the sidebar account menu, and that copy is deliberately different: it changes this screen only. The night desk can run dark without touching what your own laptop does. Choosing a theme here, on My profile, clears that local override — so the choice you just made is the one you see.

Sign-in methods#

The last section lists every way into your account and which of them are live right now.

With a password as the only method, there is nothing here that can be disconnected — and Nerve says so rather than failing the click.

Method	What the row does
Password	Change it, or set your first one if you have only ever signed in with Google
Google	Connect or disconnect Google sign-in
Authenticator app	Takes you to Account security, where the enrolment lives

Changing your password#

Change password asks for your current password before it accepts a new one — an open session is not, by itself, permission to replace the credential guarding it. Eight characters minimum.

Changing it signs you out everywhere else and leaves you signed in here. If a laptop went missing, this is the fastest way to end its session.

An account that has only ever signed in with Google has no current password to prove, so it can set a first one directly. After that, the ordinary rule applies.

Connecting Google#

Connect sends you to Google's consent screen and returns you here with Google listed as connected. It links Google to the account you are already signed in as — it never signs you in as somebody else, and a Google account already attached to another Nerve user is refused rather than moved.

Disconnect removes it. What it will not do is leave you locked out: if Google is your only way in, the button is unavailable until you set a password. Nerve never lets the last sign-in method go.

What's next#

• Language and appearance — the same two settings from the account menu, and why times and money still follow the property