Realms, and accounts that hold both

Who this is for: Partner, and any hotel role — Manager and Owner most often — held on the same account as a partner membership. Where: the picker after sign-in, then Confirm it's you

Most accounts belong to one realm and never meet this page: sign-in resolves straight into the hotel workspace, or straight into the partner portal, and there is nothing to choose. This page is for the account that holds both.

Two things happen to that account and to no other: sign-in stops at a picker, and crossing into the partner portal asks for the password again. Neither is a fault. Realms explains why the boundary is drawn where it is; this page is how to cross it.

Cross into the partner portal#

1. Sign in as usual. Because your account reaches more than one realm, you land on the picker rather than in a workspace.
2. Select Partner portal, at the top of the list above your organisations.
3. On Confirm it's you, type the password for the account you are already signed in as.
4. Select Continue to partner portal.

You arrive at your portfolio. If you act for more than one partner, you choose which one first.

The whole crossing. The partner entry sits apart from the organisations below it because it is a different kind of realm, not another organisation — and choosing it lands on a password prompt rather than on the portal.

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Being asked for a password you just typed is the feature. Your session proves who you are; step-up proves you are still at the keyboard, at the moment of crossing. The grant it issues is short-lived and scoped to the partner realm alone — it opens nothing else, and it lapses on its own.

Come back to a hotel workspace#

Sign-in gave you both, so there is nothing to undo:

1. In the partner portal, select Sign out — or open the picker at /select directly in a new tab.
2. Choose the organisation and property you want.

Moving between two organisations, or between two properties, is not a realm crossing and never asks for a password. Only the partner boundary does.

Step up again when the grant lapses#

The step-up grant expires, and it is deliberately short. When it does, the portal sends you back to Confirm it's you on the next request — mid-session, with no warning, and no work lost.

1. Type the password again.
2. Select Continue to partner portal.

If the password is rejected you stay outside the realm entirely; you do not land in a half-open portal. A wrong password at this prompt changes nothing about the session you already hold.

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If you cross into the portal several times a day, do the partner work in one sitting rather than dipping in and out. Every re-entry after the grant lapses costs the same prompt.

Switch partner, inside the portal#

An account that acts for more than one partner picks one on entry and switches with the control at the top of the sidebar. Switching is within the realm, so it costs nothing: the portfolio, statements, payouts, branding and team all change together to the partner you chose. There is no view that spans two partners, by design — one partner's book is never visible from another's.

What's next#

• The partner portal — what is in the realm you just crossed into.
• Realms — the concept, including what step-up is protecting.
• Roles and what each one can do — the other half: what you may do once inside a realm.