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Walk-ins

A guest arriving without a booking: one flow creates the profile, the reservation and an already-in-house stay.

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Who this is for: Front Desk, Manager, Owner — requires frontdesk.checkin. Where: Front Desk → Arrivals & Check-in

A walk-in has no reservation to find, so Nerve does not make you create one and then check it in. Walk-in is a single flow that produces the guest, the reservation and a stay that is already in-house, on a room you pick.

It lives on the arrivals screen because that is where the desk already is when someone appears at the counter.

Book and check in a walk-in#

  1. Open Front Desk → Arrivals & Check-in.
  2. Check the Business date is the date they are arriving — the flow uses it as the check-in date.
  3. Select Walk-in.
  4. Choose Existing guest and pick the profile, or New guest and enter their name, e-mail and phone.
  5. Choose the room type and the check-out date.
  6. Choose a room from the free rooms offered.
  7. Select Book & check in.

When the flow finishes the stay is already in-house. There is no second check-in step: it appears on the rack as occupied, on the reservations list as in-house, and its folio is open.

提示

Search Existing guest before creating a new one. Walk-ins are where duplicate profiles are born — the guest is standing there and typing a fresh name is faster than looking one up. Cleaning it up afterwards is merging duplicates.

Handle a room that is not ready#

The room list offers rooms that are free for the dates, which is not the same as ready. With check-in requires a ready room switched on for the property, picking a room Housekeeping has not released stops the walk-in exactly as it stops an ordinary check-in.

Either pick a different room, or tick Override readiness policy before submitting. The override is per action and is recorded; it does not change the policy for the next guest. See readiness and the check-in gate.

Charge a walk-in#

The walk-in flow does not take a deposit — unlike the guided check-in, there is no deposit field in it. Take the money on the folio once the stay exists:

  1. Open Front Desk → Payments.
  2. Select the stay.
  3. Take the payment against its folio, ticking This is a deposit taken in advance if that is what it is.

注意

On staging, a card payment is recorded against the folio without a real authorisation — no gateway is wired. In production the gateway responds before the payment posts. Never enter a real card number on staging.

What's next#