Tài liệu
Lễ tân
Khách đến, khách đi, sơ đồ phòng, folio và thanh toán.
13 trang
Lưu trú
Đặt phòng, sơ đồ phòng, phòng và khách.
- Create, change and cancel a reservationBook one stay or a whole group, follow a stay through its lifecycle states, and cancel without losing the record.
- The room rack: assign, move, blockRooms down, nights across. Drag a stay onto a room, let auto-assign place a queue, and take a room out of order.
- Rooms and unitsCompose a whole villa from its bedrooms so both shapes share one availability truth and neither can be sold twice.
- Guest profiles, history and merging duplicatesOne durable profile per person, so a repeat guest arrives with their history — and two profiles for one person can be folded into one.
Khách đến & khách đi
Check-in, khách vãng lai và check-out.
- Check a guest inWork the arrivals list, run guided check-in with a deposit, and clear the room-readiness gate.
- Walk-insA guest arriving without a booking: one flow creates the profile, the reservation and an already-in-house stay.
- Check a guest outWork the departures list, settle the folio to zero, issue the receipt — and know what the balance gate will and will not let past.
Thanh toán
Folio, thanh toán và thanh toán theo đoàn.
- Folios: post, split and transfer chargesPost an incidental, open a second folio for the company, move a line between them, and settle to a numbered invoice.
- Taking payments and issuing refundsRecord a card, cash or other payment against a folio, flag it as a deposit, and refund up to the net amount paid.
- Group bookings and master-folio routingOpen one master account for a group, route room and tax onto it per stay, and keep every guest's extras on their own bill.
Chính sách
Quy tắc thời gian lưu trú và danh mục dịch vụ cộng thêm.
- Stay-time policiesSet the house check-in and check-out clock times, override them per room category or rate plan, and leave time to turn a room.
- Set up the ancillary catalogAuthor the extras a guest can buy against a stay — late check-out, an extra bed, a transfer — with the pricing and the check each one needs.