CRS

Reservations overview

The commercial side of the house: what you sell, at what price, with what restrictions, through which channel — and who is allowed to change it.

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Who this is for: Owner and Manager — reading needs crs.booking.read or crs.rates.read; what reaches a channel — availability, restrictions, connections — is Owner-level by default. Where: Reservations

Front Desk owns what you deliver. Reservations owns what you sell: the catalog, the price, the restrictions, and every channel the property sells through. It is the module a revenue manager lives in.

One fact runs through all of it — the direct booking engine and every connected OTA sell the same inventory and the same restrictions. There is no second copy to keep in step.

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This section uses the default terminology. Your house may have renamed these terms under Settings → White-label.

Who works here#

The line the default bundles draw here is not the one people expect. It does not fall between reading and writing — it falls between changing what you sell and changing what the channels are told.

Role Can Cannot
Owner Everything —
Manager Read bookings and take or amend them; edit room categories, rate plans and prices; save distribution settings; manage listings; answer messages; reply to reviews; edit property content Push availability, set restrictions or stop-sell, connect and manage channels
Read-only Read bookings, rates, messages and reviews Any change

So a Manager may reprice a room — the default bundle carries crs.rates.write — but cannot push that price out, close a date, or connect a channel. Those need crs.availability.write, crs.restrictions.write and crs.channel.manage, and the default Manager bundle carries none of them.

That split is deliberate, and the reason is retraction: a price sitting in your catalog is easy to change again, while a price or a stop-sell that has reached an OTA is not. The permission sits with the act of distribution rather than the act of pricing.

One consequence worth knowing: a price a Manager edits does not reach a channel on its own. It sells through the direct booking engine immediately and waits for someone who can distribute it — or for an accepted rate recommendation, which does both halves at once (see rate recommendations and parity).

Roles are configurable per organisation — see roles and what each one can do. Where a screen needs a permission the Manager bundle does not carry, its page says so on the header line.

What's in this section#

When something else is the master#

If your property runs an external channel manager and it is connected on the Integration Hub, it masters the facts it owns — mappings, ARI, or both. Nerve renders those screens read-only and refuses server-side writes to them, and a banner on the affected screen says which facts are involved.

There is never more than one writer to a fact. Whatever the arrangement, the front desk stays the system of record for stays.

How it connects#

A booking becomes a stay. Anything that arrives here — from a channel or from the direct booking widget — materialises as a Front Desk stay on the right room type and rate, with taxes and the payment-collection method carried onto the folio. From that point it is an ordinary arrival: see the Front Desk overview.

Revenue pushes back through here. Accepting a rate recommendation in the Revenue module updates the rate plan and queues an ARI change to every mapped channel — it does not stop at the price. That is also the one path by which a Manager's decision reaches a channel without an Owner: see the Revenue overview.

The booking widget sells the same truth. A stop-sell applied here closes the direct widget as well as the OTA, which is the whole reason restrictions live in one place.

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On staging, every channel connection runs against an in-process stub. Connections, mappings, ARI pushes, messages and reviews all behave as specified and delivery states are real — but nothing reaches a live OTA.