Documentation
Front Desk
Arrivals, departures, the room rack, folios and payments.
13 pages
Stays
Reservations, the room rack, rooms and guests.
- Create, change and cancel a reservationBook one stay or a whole group, follow a stay through its lifecycle states, and cancel without losing the record.
- The room rack: assign, move, blockRooms down, nights across. Drag a stay onto a room, let auto-assign place a queue, and take a room out of order.
- Rooms and unitsCompose a whole villa from its bedrooms so both shapes share one availability truth and neither can be sold twice.
- Guest profiles, history and merging duplicatesOne durable profile per person, so a repeat guest arrives with their history — and two profiles for one person can be folded into one.
Arrivals & departures
Check-in, walk-ins and check-out.
- Check a guest inWork the arrivals list, run guided check-in with a deposit, and clear the room-readiness gate.
- Walk-insA guest arriving without a booking: one flow creates the profile, the reservation and an already-in-house stay.
- Check a guest outWork the departures list, settle the folio to zero, issue the receipt — and know what the balance gate will and will not let past.
Billing
Folios, payments and group billing.
- Folios: post, split and transfer chargesPost an incidental, open a second folio for the company, move a line between them, and settle to a numbered invoice.
- Taking payments and issuing refundsRecord a card, cash or other payment against a folio, flag it as a deposit, and refund up to the net amount paid.
- Group bookings and master-folio routingOpen one master account for a group, route room and tax onto it per stay, and keep every guest's extras on their own bill.
Policies
Stay-time rules and the ancillary catalog.
- Stay-time policiesSet the house check-in and check-out clock times, override them per room category or rate plan, and leave time to turn a room.
- Set up the ancillary catalogAuthor the extras a guest can buy against a stay — late check-out, an extra bed, a transfer — with the pricing and the check each one needs.