Front Desk overview

Who this is for: Front Desk, Manager, Owner — requires frontdesk.reservation.read at minimum. Where: Front Desk

Front Desk is the module you work in during a shift. Everything a guest experiences between booking and leaving happens here: the arrivals list you clear each morning, the rack you assign rooms on, the folio a charge lands on, and the payment that closes it out.

Note

This section uses the default terminology. Your house may have renamed these terms under Settings → Terminology.

Who works here#

Role	What they can do here
Front Desk	Everything in this section — reservations, check-in and check-out, room assignment and blocking, folios, payments and refunds, guest profiles. Front Desk also holds Housekeeping status.
Manager	All of the above, plus the Reservations and Revenue modules.
Owner	Everything.
Read-only	Can read reservations. No mutations anywhere in this section.

Roles are configurable per organisation, so treat that table as the default bundle. The precise statement is the permission on each page's header line — a screen appears in your sidebar exactly when your role carries it and the owning app is enabled on the property.

What's in this section#

Stays

• Reservations — create, modify and cancel. frontdesk.reservation.read
• Room rack — assign, drag, block. frontdesk.room.assign
• Rooms and units — frontdesk.room.block
• Guests — profiles, history, merging duplicates. frontdesk.guest.read

Arrivals & departures

• Check a guest in — the arrivals list and guided check-in. frontdesk.checkin
• Check a guest out — frontdesk.checkout

Billing

• Folios — post, split, transfer. frontdesk.folio.post
• Payments and refunds — frontdesk.payment.take
• Group billing — frontdesk.folio.post

Policies

• Stay-time policies — frontdesk.reservation.read
• Ancillary catalog — frontdesk.ancillary.sell

Note

Only the linked pages are written so far. The rest of this list is the planned shape of the section, and each entry becomes a link as its page is published.

How it connects#

Housekeeping decides whether you can check in. When the property has check-in requires ready room switched on, a room that Housekeeping has not marked ready blocks the check-in — with a deliberate, per-action override. That gate is the reason Housekeeping is documented alongside this section rather than after it.

Reservations owns what you sell; Front Desk owns what you deliver. Rates, availability, restrictions and channel connectivity all live in Reservations. A booking that arrives from a channel lands in your arrivals list here.

Accounting closes the day. Every folio posting and payment you take flows to the ledger, and the night audit rolls the business date forward. A stay you leave with an unsettled balance is a stay the audit will surface.