NerveDocs

Front Desk

Set up the ancillary catalog

Author the extras a guest can buy against a stay — late check-out, an extra bed, a transfer — with the pricing and the check each one needs.

Last updated

Who this is for: Front Desk, Manager, Owner — requires frontdesk.ancillary.sell to reach the screen and frontdesk.ancillary.manage to author it. Where: Front Desk → Ancillary Catalog

An ancillary is something a guest buys against a stay rather than as part of the room rate: a late check-out, an extra bed, an airport transfer, breakfast. The catalog is the house's list of them, with a price and a fulfilment rule for each.

The price is snapshotted onto every sale, so raising a price tomorrow never changes what a guest was charged today.

Choose the fulfilment kind#

The fulfilment kind decides what Nerve checks before the sale is allowed. It is the one field you cannot change afterwards — the history of every sale depends on it.

Kind For Checked at sale
Time extension Late check-out, early check-in That the room is free for the extra hours
Physical item Extra bed, cot, parking space That something is left in the pool
Service Transfer, breakfast, spa slot Nothing structural — it is a charge

Add an ancillary#

  1. Open Front Desk → Ancillary Catalog.
  2. Select New ancillary.
  3. Name it as a guest would recognise it — the name reaches the folio.
  4. Choose the Fulfillment kind.
  5. Choose the Pricing — Flat, Per night, Per unit or Per hour — and enter the price.
  6. Fill the field the kind adds:
    • Physical item → Pool size, how many you own. Sales are refused once they are all out.
    • Time extension → Default boundary, the clock time the extension runs to, as HH:MM.
  7. Leave Active ticked.
  8. Select Create.

Tip

Match the pricing mode to the thing. A cot is Per night, a transfer is Flat, a late check-out is Per hour, a second parking space is Per unit. Getting this right at creation is what makes the folio line read sensibly later.

Retire an ancillary#

Untick Active and save. The entry stops being sellable and keeps every sale already made against it — which is why there is no delete. An inactive entry shows in the list badged Inactive.

Retire rather than repurpose. Renaming a discontinued item into a new one rewrites the meaning of every historic folio line that referenced it.

Change a price#

Edit the entry and save the new amount. Sales already made keep the price they were sold at; the new price applies from the next sale. The fulfilment kind stays locked — if the thing has genuinely changed shape, retire it and add a new entry.

What's next#