Documentation
Reservations
Rates, availability, restrictions and the channels you sell through.
11 pages
- Reservations overviewThe commercial side of the house: what you sell, at what price, with what restrictions, through which channel — and who is allowed to change it.
- Bookings from every channelEvery booking that reached the property, who collects the money — and the repair queue for the ones a missing mapping held back.
- Room categories and rate plansWhat a rate plan is, how a derived plan follows its parent's price, and where the catalog surfaces across the product today.
- Availability and ARI distributionQueue a rate, availability, restriction or stop-sell change over a date range and watch it reach every connected channel.
- Restrictions and stop-sellMinimum stays, closed-to-arrival and stop-sell — one set of rules that binds the direct booking widget and every OTA alike.
- Distribution settings and the availability seriesSet the booking window, cut-offs and price guards, read the derived availability per room type, and shape what a channel sees.
- Connecting a channelConnect a distribution channel, map its rooms and rates to yours, certify it, and recover anything its feed missed.
- Listings and vanity propertiesPresent one operational hotel as several OTA storefronts — a villa, a wing, a brand — each with its own room categories and channels.
- Guest messaging from OTAsOne inbox for every channel that supports messaging — read a thread, reply, and close it when it is done.
- ReviewsRead channel reviews with their category scores, reply before the window closes, and unlock a double-blind review by reviewing the guest.
- Property contentThe description, photos, facilities and house policies a channel shows a guest — written once here and published out.