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Reviews

Read channel reviews with their category scores, reply before the window closes, and unlock a double-blind review by reviewing the guest.

最后更新

Who this is for: Owner, Manager, Read-only — requires crs.reviews.read. Where: Reservations → Reviews

Reviews collects what guests wrote about the property on every channel, with the aggregate at the top and the individual reviews below.

注意

On staging, reviews run against an in-process stub. Syncing, replying and the double-blind flow all behave as specified; nothing reaches a real channel.

Read the aggregate#

Above the list: how many reviews there are, how many you have replied to, the average rating, and the average per category.

The replied count is the one to watch. It is the number a channel's ranking cares about, and it is the only one on the screen you can move today.

Read a review#

Each card carries the guest, the rating out of ten, when it arrived, and any per-category scores the channel supplied — cleanliness, location, value. A review you have already answered is marked Replied.

Pull in new reviews#

Select Sync reviews to fetch from the selected channel now.

Reply to a review#

  1. Pick the channel, then find the review.
  2. Type into the reply box.
  3. Send.

The reply is recorded and delivered back to the channel, and appears on the card under Your reply.

重要

The reply window closes. Channels give a deadline, and once it passes the reply box is replaced by a line saying the window has closed — there is no way to answer that review afterwards, from Nerve or anywhere else. Work the unreplied ones oldest first.

Unlock a double-blind review#

Some channels withhold the guest's review until the property has written its own review of the guest. Nerve shows those as hidden, with a note saying so.

  1. Write your review of the guest in the box on the hidden card.
  2. Select Submit guest review.

The guest's review is revealed, and you can reply to it as usual.

注意

This is genuinely blind: you write about the guest without having read what they wrote about you. That is the mechanism working, not a missing feature — write what the stay warranted.

What's next#